Question: How do I order an item❓

Add the desired items to your cart by selecting your preferred options.
If you have a discount code, enter it in the designated field.
Once you have finished selecting your items, follow the on-screen instructions.

After your payment is processed, you will receive an order confirmation email.

A second email will then be sent to you with your package's tracking number once it has been shipped.

Important: If you do not see our emails, please remember to check your spam, junk mail, and other junk mail folders.


Question: What are the delivery times and costs❓

We ship within France via Colissimo with an estimated delivery time of 2 to 5 business days after shipment.
For international deliveries (European Union, United States, South America), delivery times vary from 5 to 15 days depending on the destination and the shipping options selected.
Shipping costs are calculated at the time of order and clearly displayed before confirmation.

See our "Terms and Conditions" page for more details.


Question: How do I cancel or modify my order❓

If your order has not yet been shipped, contact Customer Service immediately with the subject line: "Order Cancellation" or "Order Modification."
Please specify your changes and modifications.
If the order is already being shipped, you can return it according to our return procedure.
Please note that changes and modifications are subject to stock availability.


Question: Can I return or exchange an item❓

Yes, you have 10 days from the date of receipt of your package to return an item.
It is essential that the item be: undamaged, unworn, unwashed, and in its original packaging.
To do so, contact Customer Service immediately with the subject line: "Return Request."
Once the return is validated, we will process your refund within 30 days or exchange the product if it is available.

See our "Terms and Conditions" page for more details.


Question: What if I have a problem with payment❓

If your payment fails, please check that the information you entered is correct and that your payment method is accepted.

If the problem persists, please contact Customer Service immediately with the subject line: "Payment Problem" for prompt and efficient assistance.


Question: Can I give an item as a gift❓

Absolutely!
That's the whole point of our project: to allow you to give sublime, unique, and meaningful gifts, created by wonderful people for the people you love!

Simply provide a shipping address that is different from your billing address when placing your order, and you're all set! No invoice is included with your order; your secret will be safe.

For a special touch, contact Customer Service with the subject line "Gift of Love" to personalize your gift (gift wrapping or message, subject to availability).

If the recipient wishes to exchange the item, we will never accept. It would be to spoil all the love you've given them, and we only do good! 👼


Question: What if my package is damaged or an item is missing❓

It seems impossible!
But if fate intervenes, please contact Customer Service immediately so we can assist you quickly and efficiently.


Question: Is payment secure❓

Yes: We guarantee secure online payments using reliable, secure methods through our payment partners (CB, Mastercard, PayPal, Stripe, Visa).
See our "Secure Payment" page for more details.


Question: How can I contact you❓

You can contact us through the Customer Service section of the website.


Happy gifting to everyone! 💝