TERMS AND CONDITIONS OF SALE

These Terms and Conditions of Sale apply between:

Edou Labs Ltd., a company incorporated under Bulgarian law with its registered office at Ul. Alabin I. Vl n°58, Sofia 1000, Bulgaria, registered with the Trade and Companies Register of Sofia, Bulgaria, under number UIC 208264281 (Unified Identification Code), VAT Number BG208264281, publisher of the e-commerce website available at the URL www.edou.com,
hereinafter referred to as "the Company"
On the one hand,

And:

Any adult individual who has previously accepted the Terms and Conditions of Use of the Company's website (available on the site in the section dedicated to "Terms of Use") and wishing to make a purchase via said website,
hereinafter referred to as "the User"
On the other hand.

PREAMBLE

The Company offers through its website products (shawls, hats... as well as all products available on the Site) and services (AI tools, travel guides... as well as all other services available on the Site).
For the application of these Terms and Conditions of Sale, it is agreed that the Company and the User shall be collectively referred to as the "Parties" and individually as "Party" and that the User who has validated an order shall then be referred to as "Customer User" or "Customer" (see definitions below). The rights and obligations of the User shall automatically apply to the Customer User (or Customer).

The terms also defined below shall have, between the Company and the users of its website, the following meaning:
"Site": refers to the e-commerce website designed, developed and operated by the Company and available at the following URL: www.edou.com;
"User": refers to any adult individual acting for purposes that are not part of their commercial, industrial, craft or professional activity and visiting the Site, whether as a Customer or simple visitor;
"Offers": refers to all Products and/or Services made available to Users. These are the products and services mentioned in the preamble, and for which a more detailed presentation is available on the Site pages dedicated to them;
"Products" refers to all products offered for sale by the Company on its Site;
"Services" refers to all services offered for sale by the Company on its Site;
"Customer" or "Customer User": Refers to any User of the Site who has placed an order for a Product offered by the Company.
"Customer Account" or "Account": refers to an account opened by the User on the Site for the purpose of ordering a Product offered by the Company as part of its Offers.
The User who wishes to purchase Products and Services offered for sale online on the Company's Site declares that they have reached the legal age of majority and have full legal capacity to make such purchases.
Any order for a Product offered for sale on the Site requires, cumulatively (1) on the one hand, the express and prior acceptance of the Terms and Conditions of Use of the Site (available in the section of the Site dedicated to "Terms of Use"), (2) on the other hand, consultation and express acceptance of these Terms and Conditions of Sale, without, however, this acceptance being conditional upon a handwritten signature by the User. These Terms and Conditions of Sale apply, without restriction or reservation, to all sales concluded by the Company with non-professional buyers wishing to acquire Products and Services offered on the Site.
These Terms and Conditions of Sale are accessible at any time on the Site and shall prevail, where applicable, over any other version or any other contradictory document. Unless proven otherwise, the data recorded by the Company constitutes proof of all transactions.
Access to the Site is carried out under normal Internet connection conditions. No additional connection cost will be charged to the User. These Terms and Conditions of Sale may be subject to modifications; the applicable conditions are those in force on the date the order is placed. It is specified that the User may save or print these Terms and Conditions of Sale, provided, however, that they do not modify them.

1 – INFORMATION AND RECOMMENDATIONS

Recommendations/warnings for Users before ordering Products and Services
The Company cannot under any circumstances be held responsible for use of Products and Services by the User that is unsuitable for their personal situation, nor for any negative consequences that may result from such unsuitable use with regard to their health and/or well-being. Finally, testimonials from Customer Users published on the Site are only a reflection of their personal experience that they wish to share. These opinions are necessarily subjective and therefore cannot have any contractual value between the Company and the User.

2 – PURPOSE

These Terms and Conditions of Sale aim to define, exclusively in relation to commercial relationships that the Parties establish on the Internet, their respective rights and obligations arising from the online sale of Products and Services offered on the Site. These conditions govern all steps necessary for placing the order and ensure follow-up of this order between the contracting Parties.
The Parties agree that their relations shall be governed exclusively by this contract. If a condition were to be missing, it would be considered to be governed by the practices in force in the distance selling sector for companies with their registered office in Bulgaria.

3 – PRODUCT AND SERVICE DESIGNATION

The Products and Services offered for sale by the Company are those appearing on the Site, on the day of consultation by the User. Products and Services are offered for sale within the limits of available stock. In case of unavailability of a Product after the order has been placed, due to a delivery failure from the Company's suppliers or a stock discrepancy, the Customer will be informed by email as soon as information communicated by the supplier or the Company's logistics service is received. The cancellation of the unavailable Product and its refund will then be carried out by the Company, with the rest of the order remaining firm and final.

Information on Products and Services

For each Product or Service for sale on the Site, the Company undertakes to provide a descriptive sheet to present its essential characteristics, within the limits of information provided by its potential suppliers. The Company makes every effort to provide the User with maximum information allowing them to know the Products and Services before registering their orders. If despite all the care taken in writing these descriptions, errors or omissions were to appear, the Company's liability could not be engaged. Product and Service descriptions as well as photographs have only indicative value and do not fall within the contractual scope. In case the User notices any error or omission in the descriptions of Products and Services, they can contact Customer Service through the "Contact" section of the Site to inform them. The Company then undertakes to proceed with the correction of these errors or omissions as soon as possible.

4 – PRODUCT AND SERVICE PRICES

Product and Service prices are indicated in euros (€) including all taxes (VAT), they take into account the Value Added Tax (VAT) applicable on the day of the order. The indicated prices are guaranteed within the limits of available stocks, except for significant changes in charges and in particular VAT, and except for typographical errors or omissions. The indicated prices do not take into account (1) shipping costs which may be charged additionally and will be specified to the User during final validation of their order, (2) customs duties and other possible taxes that the Customer User must pay to the authorities of their country for the entry of Products and Services into their country of residence (See article 7.5. below). The Company reserves the right to modify its prices at any time, but Products and Services will be invoiced based on the rates in force at the time of order registration, subject nevertheless to the availability of said Products and Services. When a validated order includes one or more erroneous elements (description, photograph, price, etc.), the Company reserves the right to cancel it and proceed with its refund.

5 – ORDER REGISTRATION AND VALIDATION

5.1. Navigation within the Site

The User can learn about the different Products and Services offered for sale by the Company on its Site. The User can freely navigate through the different pages of the Site without being committed to an order.

5.2. Registration and Password

Registration is necessary and mandatory to place an order. This registration takes place in two stages (1) first, the User opens an Account by indicating their email address and password in the "Login" section of the Site's main menu or when creating an order. The Company then sends the User an email to inform them of the successful creation of their Account and to invite them to click on the confirmation and activation link for their Account, (2) second, once their Account is activated, the User can access it by entering their email address and password in the "Login" section (in the Site's main menu, at the top right of the page). They thus access the "My Account" form which they must then fill out accurately, including in particular the information necessary for their identification and in particular, their surname(s) and first name(s), their telephone number and their postal address, if they have not already done so when creating their order. The Company guarantees the confidentiality of data transmitted after entering said password. The User is held responsible for the use of their password. They ensure its conservation and confidentiality. In case of loss of said password, the User must contact the Company as soon as possible so that a new password can be assigned to them. In case of forgotten password, the User can obtain a new one by clicking on the "Forgot password?" link displayed in the "Login" section. An email will then be sent to them, allowing them to reset their password.

5.3. Order Registration

The User places their order via an Internet connection allowing them to navigate on the Site. To be accepted, their order must contain all useful and necessary information for its processing. In addition, any order constitutes acceptance of the Terms and Conditions of Sale, prices and descriptions of Products and Services available for sale. It is not possible to place an order from a country not included in the list of destination countries authorized by the Company.
If the User wishes to place an order, they will select the different Products and Services that interest them and express their interest by adding them to the cart.
At any time, the User may (1) obtain a summary of the Products and Services they have selected by clicking on "My Cart", (2) continue their selection of Products and Services by continuing their purchases, (3) complete their selection of Products and Services and order the Products and Services by clicking on "Place Order". To order the Products and Services selected in their cart, the User must identify themselves, either by entering their email address and password if they have already created their Account on the Site or, otherwise, by creating their Account when ordering, or by creating their Account using the "Login" section located on the Site's main menu. The User is informed and accepts that entering these two identifiers to access their Customer Account (email address and password) constitutes proof of their identity and confirms their consent. Once the User is identified, they must validate the delivery address, then an order summary will appear on the screen, specifying the nature, quantity and price of the Product(s) and Service(s) selected by the User, as well as the delivery costs, the order total, any discounts granted, as well as the user's contact details and delivery address. As long as they have not definitively validated their order, the User can freely and completely modify their cart of chosen Products and Services.

5.4. Final Order Validation

After having reviewed the details of their future order, and once all the requested information has been completed by the User, the latter declares to fully and unreservedly accept the Site's Terms of Use and all of these Terms and Conditions of Sale, then may click on "Make Payment" to definitively confirm their order. In the case of payment by bank card, the User must then provide certain information relating to the bank card used: (1) the name of the bank card holder, (2) the bank card number, (3) its expiration date, (4) its cryptogram number (3-digit number on the back of the bank card). It is specified that by making immediate payment by bank card, as provided for in article 4 below, the User will then be automatically switched to the payment server of a secure payment platform. The server of this payment platform is secured by SSL (Secure Socket Layer) encryption in order to protect all data related to payment methods as effectively as possible. At no time does the User's banking data pass through the Company's computer system. The Company's liability is therefore released in this respect. As soon as the User validates their payment by bank card, the order is registered and becomes irrevocable. The User becomes a Customer. The order form will be recorded in the Company's computer registers, themselves kept on a reliable and durable medium, and will be considered as proof of contractual relations between the Parties.

5.5. Order Confirmation

When they have validated their payment by bank card (with the provision of their name, card number, card expiration date and cryptogram on the back of their card), a summary of the Customer's order will be sent by email, upon receipt of the order form, to the email address indicated by them at the time of the order. This confirmation will include: (1) all the constituent elements of the contract between the Parties, (2) details of the Products and Services purchased, (3) an estimate of the shipment date of the Products and Services. Any possible non-receipt of said email, for whatever reason (for example communication by the User of an erroneous email address, filtering by an anti-spam, etc.), cannot call into question the validity of the Customer User's order (Products and Services purchased). The Company recommends that the Customer keep their order confirmation email or print it. However, documents archived in the Company's computer systems will be considered as legal proof. An order summary will also be available in the User's Customer Account, in the "My Orders" section of "My Account".

6 – PAYMENT

6.1. Order Amount

The amount due by the Customer is indicated before validation of the order by the User as well as on the order confirmation transmitted by email by the Company to the Customer.

6.2. Payment Methods

Payment will be made, except in case of server unavailability, immediately on the Internet, by payment card.

6.3. Payment Confirmation

The order will be considered valid after confirmation of banking payment agreement. In case of refusal by the bank, the Customer can then use another bank card in the payment form. In case of refusal for all bank cards used, the order cannot then take place, even partially. In any case, the Company reserves the right to refuse any order or any delivery in case of i) existing dispute with the Customer, ii) total or partial non-payment of a previous order by the Customer, iii) refusal of authorization of payment by bank card from banking organizations, iv) non-payment or partial payment. The Company's liability cannot then be engaged under any circumstances.

6.4. Payment Deadline

When the Customer pays with an immediate debit card, the Customer's bank account is debited within 2 to 5 days following placement of the order. This period varies depending on banking organizations. In the case of a deferred debit card, the Customer's bank account will be debited for the amount of their order under the same conditions as their usual debits.

7 – DELIVERY

7.1. Shipping Timeframe

The shipping timeframe for an order corresponds to an indicative period starting from the day following that of validation by the Customer of their order. This period takes into account the expected processing and receipt times by the Company of the Products and Services that make up the order. Under no circumstances can it be enforceable, but, in case of unusual delay, an email will be sent to the Customer. Average shipping times are between 24 and 72 working hours. To this must be added the carrier's time for delivery to the delivery address. In practice, orders are shipped from Monday to Friday from 10 am to 5 pm (CET). Orders placed Friday evening, Saturday and Sunday are processed Monday morning.

7.2. Shipment

Products and Services are shipped to the delivery address indicated by the Customer in their Customer Account. The Company does not deliver to post office boxes. The Company disclaims all liability in case of excessive delivery delay attributable to postal services or carriers in general, as well as in case of loss of Products and Services during transport.

7.3. Delivery

The Company offers several shipping modes depending on the delivery address: BPost, Colissimo, Colissimo Europe/International, Deutsche Post, DHL, GLS, Mondial Relay, UPS. Parcels are generally delivered within 2 working days in Belgium, France and Luxembourg, 2 to 5 working days in Germany, Austria, Spain, Italy, Netherlands, Portugal, and 3 to 14 days for the rest of the world, following their shipping date. If the Customer is not present when the parcel is presented at the delivery address, a delivery notice will be left by the Carrier in the recipient's mailbox to inform them. In case of delivery by Colissimo, the Customer, with identification, must then claim their parcel at the post office indicated on the delivery notice at the latest within two (2) weeks. Upon delivery of the Product, the Customer must unpack the product in the presence of the Carrier. They must then verify the conformity of the delivered goods in the presence of the Carrier before signing the latter's delivery note. In case of anomaly concerning delivery (damaged packaging, missing, damaged or broken products), the Customer must indicate their reservations in the form of detailed, dated, explicit handwritten observations accompanied by their signature on the delivery slip co-signed by the Carrier. The Customer must then refuse the parcel. They must then send their complaints to the Company on the same day as delivery via the site's contact form in the "Contact" section. Any complaint made outside this period may be rejected without possibility of recourse for the Customer. The absence of complaints, the non-issuance of reservations by the Customer means that the delivered product is deemed satisfactory and cannot be subject to any subsequent dispute. In case the Customer was not able to collect their parcel, it will be returned to the Company's warehouses. The Company will then offer the Customer to re-ship their order free of charge a second time. This last procedure also applies to parcels returned by the Carrier following an incorrect delivery address or unknown recipient. Parcels destined for countries other than Germany, Belgium, France, Italy, Luxembourg, Spain, Netherlands and Portugal will be returned to stock and the Customer will be immediately refunded for the entirety of their order.

7.4. Lost Parcel

If within ten (10) working days following shipment of their order, the Customer has still not received their parcel, delivery notice, or specific information via online tracking of their parcel, they must go to their nearest Post Office or parcel point or Carrier office, whether it is a delivery by BPost, Colissimo, Deutsche Post, DHL, GLS, Mondial Relay or UPS, with the parcel tracking number available in their Customer Account as well as in the confirmation email sent to them when the parcel was shipped.
If the Carrier finds no trace of the parcel, the Customer must contact the Company's Customer Service as soon as possible, available in the "Contact Us" section of the Site. Customer Service will then open an investigation with the Carrier. The Customer will receive an email specifying that a postal investigation has been opened and that response times vary between 10 and 30 days from the opening of the investigation. If the parcel is found, it will be immediately re-shipped to the Customer. If the parcel is considered lost, the Company will proceed with refunding the total order amount.

7.5. Customs Duties and Other Applicable Taxes

Any order placed on the Site and shipped outside the Europe zone (member countries of the European Union on the day of the order) may be subject to possible taxes or customs duties. These costs related to delivery are the exclusive responsibility of the Customer User and fall under their sole responsibility. The Company is not required to inform the Customer User of taxes or customs duties applicable to delivery countries. To know them, it is up to the Customer User to inquire with the competent authorities of their country.

7.6. Delivery Costs

Delivery costs vary depending on the destination country, size, weight and price of the ordered Product(s) and Service(s). Product delivery costs can be viewed on the Site during the order registration step provided for in article 5.3 above.

8 – RIGHT OF WITHDRAWAL AND PRODUCT RETURNS

In accordance with current regulations and article 50 of the Bulgarian Consumer Protection Act, any Customer has a withdrawal right of fourteen (14) clear days from receipt of their order of Products and Services. Upon expiration of this period, the right of withdrawal becomes irrevocably lapsed. Within this fourteen (14) day period, the Customer must exercise their right of withdrawal from the Company by any unequivocal written means, for example by sending a postal or electronic mail to the Company's Customer Service in which the following information will be mentioned: Last name, first name, address, telephone number, email address of the Customer, as well as the designation of the ordered Products and Services concerned, their quantity, the order number, the order date and the delivery date. Upon receipt of the aforementioned writing, the Company will acknowledge receipt and communicate to the Customer a return authorization number. The Customer then has an additional period of fourteen (14) days to return, at their expense, the Product(s) and Service(s) they ordered if they are not satisfactory. This period runs from the day of obtaining the previously mentioned authorization number. Products and Services subject to withdrawal must be returned in their original packaging and wrapping to the address communicated by Customer Service. Products and Services must be returned in new condition and suitable for resale, namely: (1) no opened Product, (2) no damaged Product, (3) no damaged Product, (4) no started Product, (5) no Product not stored according to recommendations indicated on its packaging, (6) generally, no alteration or change of at least one of the ordered Products and Services, which would prevent the returned Product from being put back on the market. Products and Services must be accompanied by all their accessories and accompanied by the return number provided by the Company. Fees and risks related to product return are the Customer's responsibility. Within the framework of this right of withdrawal, and for returned Products and Services that prove to be incomplete, damaged, soiled or unsuitable for resale, the Company may refuse to refund the returned products and services, or apply a discount to the refund amount. Any parcel returned to the address communicated by Customer Service and not including any element allowing identification of the Customer, in particular the return number, cannot under any circumstances be refunded. No complaint from the Customer can be accepted. If the aforementioned conditions are met, the Company will refund the customer, within a maximum of thirty (30) days from the date of receipt by the Company of the parcel, the sums paid by the Customer, with the exception however of shipping costs and return costs of Products and Services which remain the Customer's responsibility. Fees and risks related to re-shipping are the Customer's responsibility. Consequently, it is up to them to keep all proof of this return. The Company therefore recommends that the Customer return Products and Services by tracked shipment such as registered mail.

9 – LEGAL WARRANTIES

In accordance with article 105 et seq. of the Bulgarian Consumer Protection Act, all Products and Services are subject to a warranty of conformity, which means that the Company is responsible for any defect of conformity of Products and Services with the contract that may exist from delivery of Products and Services, and up to two years after, even if the Company was unaware of this defect of conformity. To be in conformity with the contract, the Product must, in accordance with article 106 of the Bulgarian Consumer Protection Act: (1) be suitable for the use normally expected of a similar good and, where applicable, correspond to the description given by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model; present the qualities that a buyer can legitimately expect in view of public declarations made by the seller, the producer or their representative, in particular in advertising or labeling, (2) or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the seller's attention and which the latter accepted. The Customer's complaint, in this regard, can be introduced within two years from delivery of Products and Services, but at the latest two months from discovery of the defect of conformity.
Claims concerning Products and Services ordered from the Site are handled in accordance with the rules set by the Bulgarian Consumer Protection Act, the Customer must inform the Company's Customer Service of their claim, with supporting invoice/receipt for each purchased Products and Services concerned.

10 – CUSTOMER SERVICE

For all questions relating to these Terms and Conditions of Sale, the Site and its features or Offers in general, the User is invited to contact the Company via the "Contact" section of the Site, allowing them to reach Customer Service by email.

11 – PERSONAL DATA PROTECTION AND COOKIES

11.1. Personal Information

The provision of personal information collected in the context of distance selling is mandatory, this information being necessary for registration, processing and delivery of orders as well as for establishing invoices. This information is strictly confidential. Failure to provide information results in automatic rejection of the order. The Company respects regulations applicable to personal data processing and in particular the Bulgarian Personal Data Protection Act of December 21, 2001, as well as the European Data Protection Regulation No. 2016/679 of April 27, 2016 (hereinafter referred to as "GDPR"), thus, in accordance with this regulation (and in particular with GDPR), the User has, at any time: (1) a right of access: the User can, by proving their identity, obtain communication of data concerning them and control their accuracy, (2) a right of rectification: in case of inaccuracy of this information, they can require that it be rectified, completed, updated, locked or deleted, (3) a right to erasure ("right to be forgotten"): the User can obtain erasure, as soon as possible, of data concerning them, (4) a right to limitation of processing: the User can, in certain cases provided for by regulations, obtain limitation of processing of data concerning them, (5) a right to data portability: the User can, under conditions set by regulations, require transmission of data concerning them to another data controller, without the Company that initially collected them being able to oppose it, (6) a right to object: the User has the possibility to object to their data being subject to processing or to refuse communication of information concerning them to third parties. To exercise these rights, the User must contact the Company's Customer Service. In any case, the User will take care to recall their surname(s), first name(s), address and, where applicable, their Customer number. The Company's strong commitment regarding respect for privacy and protection of personal data concerning Users of its Site is illustrated through implementation of a Privacy Policy available in the "Privacy Policy" section of the Site. This Policy, which is an integral part of these Terms and Conditions of Sale (but also of the Site's Terms and Conditions of Use), was developed by the Company so that any User can navigate on the Site, use its features and place orders with confidence. Its purpose is therefore to inform the User about information likely to be collected and about the use that can be made of it. It also informs them of their rights regarding data collected concerning them.

11.2. Cookies

In order to improve the User's experience and offer them enriched and personalized content, the Company may use cookies. Concretely, a cookie is a text file that may be recorded in the User's terminal (computer, tablet, or smartphone) when consulting the Site with browsing software. A cookie will allow its issuer, during its validity period, to recognize the terminal concerned each time this terminal accesses digital content containing cookies from the same issuer. When the User connects to the Site, the Company may thus be led, subject to their choices, to install various cookies in their terminal, allowing us to recognize the browser of their terminal during the validity period of the cookie concerned. The Company's strong commitment regarding respect for its Users' privacy and use of cookies is illustrated through implementation of a Cookie Policy available in the "Cookie Policy" section of the Site. This Policy, which is an integral part of these Terms and Conditions of Sale (but also of the Site's Terms and Conditions of Use), was developed by the Company so that any User can be usefully informed about cookies likely to be installed and about the use that can be made of them, but also about the way they can be activated or deactivated according to the User's choices. Cookies issued by the Company or its partners are thus used for the purposes described in its Cookie Policy, subject to the User's choices that will result from settings of their browsing software used during their visit to the Site.

12 – LIABILITY