GENERAL TERMS OF USE
Last updated: 03-23-2025
TABLE OF CONTENTS
Presentation of Products and Services
1 – Definitions
2 – Purpose
3 – Access to the Website and the Company’s Offers
4 – General Description of the Website and the Company’s Offers
5 – Responsibilities of Users
6 – Responsibilities of the Company
7 – Suspension – Termination
8 – Protection of Privacy and Personal Data – Cookies
9 – Intellectual Property
10 – Hyperlinks to/from the Website
11 – Acceptance of the General Terms of Use
12 – Modification and Consultation of the General Terms of Use
13 – Existence of Specific Terms of Use
14 – Existence of General Terms of Sale Applicable to Client Users
15 – Force Majeure
16 – Non-Waiver
17 – Evidence, Storage, and Archiving
18 – Additional Information – Customer Service
19 – Applicable Law – Competent Jurisdictions
These General Terms of Use are entered into between:
The company Edou Labs Ltd., a Bulgarian company with its registered office located at Ul. Alabin I. Vl n°58, Sofia 1000, Bulgaria, registered with the Commercial Register and Companies Register of Sofia, Bulgaria, under UIC number 208264281 (Unified Identification Code), VAT number BG208264281, publisher of the e-commerce website available at the URL www.edou.com,
hereinafter referred to as “the Company”,
On the one hand,
And:
Any adult individual wishing to make a purchase via the aforementioned website,
hereinafter referred to as “the User”,
On the other hand.
PRESENTATION OF PRODUCTS AND SERVICES
The Company offers through its website products (scarves, hats... as well as all products available on the Website) and services (AI tools, travel guides... as well as all other services available on the Website).
Users of the Website may browse it and view the products and services offered by the Company, subject to prior acceptance of these General Terms of Use.
Users acknowledge that the use of the Website requires compliance with all usage provisions defined in these General Terms of Use and confirm that they have the competence and necessary means to access and use the Website and view the products and services offered.
1 – DEFINITIONS
The terms defined below shall have the following meanings between the Company and the users of its website:
“Website”: refers to the e-commerce website designed, developed, and operated by the Company and available at the following URL: www.edou.com;
“User”: refers to any adult individual acting for purposes outside their commercial, industrial, artisanal, or professional activities and visiting the Website, whether as a Client or a simple visitor;
“Offers”: refers to all Products and Services made available to Users. These are the products and services mentioned in the preamble, with a more detailed presentation available in Article 4 below and on the dedicated pages of the Website;
“Products”: refers to all products offered for sale by the Company on its Website;
“Services”: refers to all services offered for sale by the Company on its Website;
“Client” or “Client User”: Refers to any User of the Website who has placed an order for a product and/or subscribed to a Service offered by the Company.
“Client Account” or “Account”: refers to an account opened by the User on the Website to place an order for a Product and/or subscribe to a Service offered by the Company as part of its Offers.
2 – PURPOSE
These General Terms of Use aim to define the conditions under which Users are authorized to access the Website, as well as the terms of use of its functionalities. These General Terms of Use apply to all Users, whether they are simple visitors or, a fortiori, Clients of the Company’s Offers.
3 – ACCESS TO THE WEBSITE AND THE COMPANY’S OFFERS
3.1. Geographical Area
The Website is accessible to any User, whether a Client or not, regardless of their country of origin. However, the delivery of Products ordered by Client Users is carried out from France, only to the countries specified in the Company’s General Terms of Sale available in the “GTS” section of the Website.
3.2. Browsing the Website and Creating a Client Account
Any User, whether a Client or not, may freely browse the Website. If, during their browsing and after reviewing the Offers, the User wishes to place an order for a Product, they must then open a Client Account on the Website. To this end, and prior to opening a Client Account, the User must ensure they have (1) an Internet connection, (2) a telephone subscription allowing Internet access, (3) a computer and/or a mobile device (mobile phone, smartphone, tablet) equipped with a WAP, Wi-Fi, or 3G/4G connection.
Any communication costs related to accessing the Website and its functionalities remain the responsibility of the User. The registration procedure is as follows:
1) The User completes the registration form on the Website by providing the following information:
– A valid email address, which serves as their identifier (username) to access their Account and subscribe to the Offers;
– A password chosen by them, strictly personal and confidential.
Certain advanced features of the Website may also, for authentication purposes, require the provision of additional personal information, such as the User’s first and last name(s), phone number, and postal address.
Important:
– The Client User is responsible for the actions and conduct of any person using their Account, and thus for preserving the confidentiality of their identifier, password, and/or any personal information provided to the Company;
– In case of fraudulent use of their Account, identifier, or password of which they become aware, the Client User undertakes to inform the Company as soon as possible;
– In case of forgetting their password, the Client User may connect to the Website in the “Login” section, access the “Forgot Password?” subsection, and enter the email address associated with their User Account. After entering and validating their email address, the User will receive an email allowing them to reset their password.
2) The User confirms that they have read and accept the General Terms of Use by checking the box provided for this purpose on the Website during the creation of their Account.
3) The User receives an email confirmation of their registration;
Note:
– Only one Account may be assigned per User (same email address);
– If any of the mandatory information provided is found to be false or incomplete, the Company reserves the right, without any compensation or notice, to suspend or close the User’s Account and to deny them access to all or part of the Website’s functionalities and/or the Company’s Offers;
– The User may at any time modify their Account settings by logging into the Website and accessing the “My Account” section to update their personal information.
3.3. Geographical Information
The User acknowledges that the use of certain Website functionalities based on geographical information may require sharing their location data, particularly the geographical position of their mobile device (mobile phone, smartphone, tablet), which they expressly accept. If they wish to use said functionalities, they also undertake to allow the Company to use their geographical location data from their mobile device when requested. (For further details on the personal data collected by the Company and their use, see Article 8 “Protection of Privacy and Personal Data” and the Company’s Privacy Policy available in the “Privacy” section of the Website.
4 – GENERAL DESCRIPTION OF THE WEBSITE AND THE COMPANY’S OFFERS
The Website provides its Users with access to a service for acquiring Products and Services.
Through the Website, Users can thus (1) learn about the characteristics of the Products and Services, their prices, and their delivery and availability conditions, (2) order, with full knowledge, the Products and Services offered by the Company, (3) proceed with the payment of their orders for Products and Services using secure payment services, (4) be informed of their rights under applicable regulations, through these GTU, but also through the Company’s General Terms of Sale (available in the “GTS” section of the Website), the acceptance of which is also required prior to validating any order of Products and Services.
5 – RESPONSIBILITIES OF USERS
5.1. General Obligations of Users
5.1.1. The User undertakes to access the Website and use its functionalities in accordance with applicable laws and these General Terms of Use.
5.1.2. The User remains, in all circumstances, responsible for their use of the Website and the functionalities they access. Consequently, the User is invited to exercise discernment and caution regarding the information they access and/or transmit while using the Website.
5.1.3. The User is also invited, when using the Website’s functionalities, to exercise moderation in their statements and undertakes not to contravene applicable laws and regulations.
The User is particularly prohibited from (1) disseminating information contrary to public order or good morals, (2) diverting the purpose of the Website and its functionalities for propaganda, proselytism, prospecting, or solicitation, (3) disseminating content that violates the personality rights of third parties or that is defamatory, abusive, obscene, pornographic, offensive, violent, or incites discrimination, political violence, racism, xenophobia, sexism, or homophobia, (4) publishing information that violates personal data protection laws allowing the identification of individuals without their consent, including their last name, postal and/or email address, telephone number, photograph, audio, or audiovisual recording, or collecting and storing personal data relating to other Users, (5) transmitting any message containing computer viruses or any other code, file, or program designed, in particular, to interrupt, destroy, or limit the functionality of any software, computer, or telecommunication tool, (6) harassing another User or Users in any way, (7) providing information linking to other websites (whether by creating hyperlinks or simply providing information) whose content is likely to contravene any applicable law or regulation, particularly concerning the rights of individuals, property, and/or intellectual property rights, (8) infringing the intellectual property rights of third parties. Consequently, the User indemnifies the Company against any claim, action, and/or demand from third parties that the Company may face and undertakes, in this regard, to bear exclusively all amounts, damages, attorneys’ fees, and costs to which the Company may be ordered, without prejudice to compensation for its own damages.
5.1.4. The User is solely responsible for any direct or indirect damage they may suffer due to inaccurate, incomplete, and/or misleading information provided during registration and/or due to failure to update such information, the consequences of which they bear alone.
5.1.5. The Company reserves the right, without any compensation or notice, to suspend or close the User’s Account (if they have one) and/or to deny them access to all or part of the Website’s functionalities in case of use that does not comply with these General Terms of Use.
5.2. Testimonials Provided by Client Users
5.2.1. Any User with a Client Account who has placed an order may publish a Testimonial about that order, i.e., express their opinion or comment on it. Testimonials are not part of the Company’s editorial activity, which merely provides this functionality to its Client Users and stores them. At any time during business hours, a Client User may request the Company to delete their Testimonial.
For further details or additional information about this functionality offered by the Company, the User may also consult the “Help” section of the Website or contact the Company’s customer service through the “Contact Us” section of the Website. In any case, the publication of a Testimonial must be carried out in the interest of the community of Users of the Company’s Offers.
Consequently, any User wishing to publish a Testimonial is invited to exercise moderation in their statements and undertakes not to contravene applicable laws and regulations. The User is particularly prohibited from (1) disseminating information contrary to public order or good morals, (2) diverting the purpose of the Website for propaganda, proselytism, prospecting, or solicitation, (3) publishing information of a commercial, advertising, or promotional nature in favor of tobacco, alcohol, or any other regulated substance, product, or service, (4) disseminating content that violates the personality rights of third parties or that is defamatory, abusive, obscene, pornographic, offensive, violent, or incites discrimination, political violence, racism, xenophobia, sexism, or homophobia, (5) publishing information that violates personal data protection laws allowing the identification of individuals without their consent, including their last name, postal and/or email address, telephone number, photograph, audio, or audiovisual recording, or collecting and storing personal data relating to other Users, (6) transmitting any message containing computer viruses or any other code, file, or program designed, in particular, to interrupt, destroy, or limit the functionality of any software, computer, or telecommunication tool, (7) harassing another User or Users in any way, (8) providing information linking to other websites (whether by creating hyperlinks or simply providing information) whose content is likely to contravene any applicable law or regulation, particularly concerning the rights of individuals, property, and/or intellectual property rights, (9) infringing the intellectual property rights of third parties, particularly by removing or erasing any copyright or trademark notices, as well as any restrictive legends, (10) consequently, the User indemnifies the Company against any claim, action, and/or demand from third parties that the Company may face and undertakes, in this regard, to bear exclusively all amounts, damages, attorneys’ fees, and costs to which the Company may be ordered, without prejudice to compensation for its own damages.
5.2.2. Still in the interest of the community of Users of the Company’s Offers, particular care is also desired regarding the quality of the writing of Testimonials: (1) respect spelling and grammar, (2) where applicable, use explicit abbreviations, (3) ensure to summarize/synthesize the necessary information so that any reader can understand the content, regardless of the date of reading. Once published, the Client User’s Testimonial (which is anonymized by default to preserve the confidentiality of the Client User’s private information) will be visible to other Users on the Website.
5.3. Moderation Implemented by the Company
Any Client User acknowledges being informed that moderation implemented by the Company controls, deletes, or modifies content published by Client Users in the context of Testimonials that would appear contrary to these General Terms of Use, applicable laws and regulations, or reported as such by Users or a judicial authority.
6 – RESPONSIBILITIES OF THE COMPANY
6.1. Technical Services
6.1.1. Connecting to the Website implies the User’s knowledge and acceptance of the characteristics and limitations of the Internet and mobile telephone networks, particularly regarding technical performance, response times for consulting, querying, or transferring information, risks of interruption, and more generally, risks inherent in any connection and transmission on the Internet/mobile telephone networks, the lack of protection of certain data against potential misappropriation, and risks of contamination by possible computer viruses circulating on the Internet and mobile telephone networks. Consequently, the Company shall in no way be held liable for, without limitation: (1) the transmission and/or reception of any data and/or information on the Internet or mobile telephone networks, (2) any malfunction of the Internet and mobile telephone networks preventing the proper operation and/or functioning of the Website, (3) failure of any receiving equipment or communication lines, (4) loss of any data, (5) the operation of any software, (6) the consequences of any viruses or computer bugs, anomalies, technical failures, (7) any damage caused to the User’s computer and/or mobile device, (8) any technical, hardware, or software failure of any kind that has damaged the User’s computer and/or mobile device. The Company shall also not be held liable for any malfunctions of the Internet and mobile telephone networks causing failures in the administration, security, integrity, or management of a User Account’s data. Users are responsible for their use of the Website, their actions, and must comply with these General Terms of Use by acting in a manner compatible with the Website’s functionalities and applicable laws and regulations. Any other use gives the Company the right to act under the conditions outlined in Article 7 “Suspension – Termination” below. It is the responsibility of each User to take all appropriate measures to protect their own data and/or software stored on their computer and/or mobile device against any infringement.
6.1.2. Accessibility and Continuity of the Website – The Website is, in principle, accessible 7 days a week and 24 hours a day, except in cases of interruption, scheduled or not, for maintenance needs or in cases of force majeure. The Company may restrict access to the Website if the security of its operation and the maintenance of its integrity require such measures. Similarly, the Company reserves the right to interrupt or suspend one or more functionalities of the Website at any time and without notice, without having to justify it. In such cases, the Company’s liability shall not be engaged in any way as a result, and Users may not claim any compensation of any kind.
6.1.3. The Company’s liability is excluded for indirect damages or losses that the User may suffer, as well as for all intangible damages such as loss of profits, loss of benefits, loss of use, loss or alteration of data, or costs incurred by the acquisition of substitute products, resulting from the use or operation of the Website or data accessible via the Website.
6.1.4. The Company may provide Users with access to third-party websites (see Article 10 below). In such cases, the Company cannot assume responsibility for the activities of these third parties and encourages its visitors to review the general terms of use applicable to said third-party websites.
6.1.5. Liability of the Company as a Host – The Company is not legally subject to any general obligation to monitor the content transmitted or stored via the Website. The only obligations inherent to the Company’s status as a host relate to i) the storage of Users’ connection data, which are subject to professional secrecy and processed in compliance with legal provisions regarding personal data (see Article 8 “Protection of Privacy and Personal Data” and the Company’s Privacy Policy available in the “Privacy” section of the Website), and ii) the removal of any manifestly illegal content as soon as the Company has actual knowledge of it.
6.2. Information on Products and Services Available on the Website
The Company strives to present its Products and Services with the utmost care to provide its Clients, in accordance with applicable regulations, with all useful information about their composition, properties, and use(s). Despite all precautions, errors may occur when publishing their descriptions. If applicable, Users who notice such potential errors are invited to report them to the Company’s Customer Service, whose contact details are provided in Article 18 of these General Terms of Use.
Although efforts are made to ensure that the color and design of the Products presented on the Website are consistent with the actual Products, variations may exist, particularly due to technical limitations related to color display on the User’s computer equipment. Consequently, the Company cannot be held liable or prosecuted for any minor errors or inaccuracies in the photographs or graphic representations of the Products on the Website.
6.3. Warning to Users About the Use of Products and Services
As a reminder, the Products and Services offered on the Website are exclusively reserved for adult individuals acting for purposes outside their commercial, industrial, artisanal, or professional activities and who have the full capacity to accept these General Terms of Use in accordance with Article 11 below. The Company shall in no way be held liable for the inappropriate use of Products or Services by Users in relation to their personal situation or for any negative consequences arising from such inappropriate use with respect to their health and/or well-being. Finally, the Testimonials of Client Users published on the Website reflect only their personal experiences that they wish to share. These Testimonials are necessarily subjective and, therefore, have no contractual value between the Company and the Users.
7 – SUSPENSION – TERMINATION
Users are responsible for their use of the Website and its functionalities, their actions, and must comply with the rules of these General Terms of Use by acting in a manner compatible with the Website and applicable laws and regulations. The Company is authorized to take all necessary measures to prevent or detect any illegal or fraudulent use of its Website and Offers. In case of non-compliance by the User with any of the provisions of these General Terms of Use, the Company reserves the right, without notice or compensation, and taking into account the severity of the alleged breach, to (1) inform the User of the breach and request that they remedy it, (2) suspend the User’s access to all or part of the Website and its functionalities, (3) as a last resort, and if the User has not remedied the identified breach within a reasonable period, terminate their access to the Website and its functionalities (by also deleting their User Account and its content), (4) without prejudice to any other legal actions available to the Company and any damages the Company may claim.
8 – PROTECTION OF PRIVACY AND PERSONAL DATA - COOKIES
8.1. Personal Data
In accordance with the European General Data Protection Regulation No. 2016/679 of April 27, 2016 (“GDPR”), individuals who have connected to the Website and provided the information required for registration to access the Website and its functionalities have, at any time, (1) a right of access: The User may, upon proving their identity, obtain communication of the data concerning them and verify their accuracy, (2) a right to rectification: In case of inaccuracy of this information, they may demand that it be corrected, completed, updated, locked, or erased, (3) a right to erasure (“right to be forgotten”): The User may obtain the erasure, as soon as possible, of the data concerning them, (4) a right to restriction of processing: The User may, in certain cases provided by the regulations, obtain restriction of the processing of data concerning them, (5) a right to data portability: The User may, under the conditions set by the regulations, demand the transmission of data concerning them to another data controller, without the Company that initially collected them being able to oppose it, (6) a right to object: The User has the possibility to object to their data being processed or to refuse the communication of information concerning them to third parties. To exercise these rights, the User must contact the Company’s Customer Service. In any case, the User shall ensure to provide their last name(s), first name(s), address, and, where applicable, their Client number. The Company’s strong commitment to respecting Users’ privacy and protecting their personal data is demonstrated through the implementation of a Privacy Policy available in the “Privacy” section of the Website. This Policy, which forms an integral part of these General Terms of Use, has been developed by the Company to enable any User to browse the Website and use its functionalities with confidence. Its purpose is to inform the User about the information likely to be collected and the use that may be made of it. It also informs them of their rights regarding the collected data.
8.2 Cookies
To improve the User’s experience and offer enriched and personalized content, the Company may use cookies. Specifically, a cookie is a text file that may be stored on the User’s device (computer, tablet, or smartphone) when visiting the Website with browsing software. A cookie allows its issuer, during its validity period, to recognize the device concerned each time it accesses digital content containing cookies from the same issuer. When the User connects to the Website, the Company may, subject to the User’s choices, install various cookies on their device, allowing it to recognize the browser of their device during the cookie’s validity period. The Company’s strong commitment to respecting Users’ privacy and the use of cookies is demonstrated through the implementation of a Cookie Policy available in the “Cookies” section of the Website. This Policy, which forms an integral part of these General Terms of Use, has been developed by the Company to ensure that every User is properly informed about the cookies likely to be installed, their use, and how they can be enabled or disabled based on the User’s choices. The cookies issued by the Company or its partners are thus used for the purposes described in its Cookie Policy, subject to the User’s choices resulting from the settings of their browsing software used during their visit to the Website.
9 – INTELLECTUAL PROPERTY
9.1. These General Terms of Use do not entail any transfer of intellectual property rights, of any kind, on the Website belonging to the Company, to the benefit of the User.
9.2. The User acknowledges and accepts that the content (including data, databases, software, APIs, layout, graphic design, photographs, videos, soundtracks, information, illustrations, logos, trademarks, etc., hereinafter referred to as “the Content”) appearing or available on the Website is protected by copyright, trademark, patent, database producer rights, or any other right recognized by applicable legislation.
Consequently, any copying, reproduction, representation, adaptation, alteration, modification, dissemination, in whole or in part, of the Content appearing or available on the Website, whether belonging to the Company, a third party, or a User, without prior authorization, is unlawful.
9.3. Upon accessing the Website, and by this fact alone, the Company grants the User a private, non-exclusive, and non-collective right of use, excluding any lucrative use. This right is granted worldwide and for as long as the Website remains accessible. This right of use is non-transferable in any way. Subject to the right of use granted above to the User, it is therefore prohibited to copy, reproduce, represent, modify, and/or exploit, in any way and for any purpose, all or part of the structure and Content of the Website.
9.4. The information and databases accessible on the Website are the property of the Company, except for third-party content and distinctive signs reproduced on the Website.
Therefore, unless expressly authorized in advance by the Company, any reproduction, representation, and use are prohibited, including (1) any adaptation, provision to the public upon request or otherwise, distribution, redistribution in any form, networking, public communication of all or part of the works, performances, trademarks, and all elements protected or protectable by intellectual property law reproduced on the Website, (2) any repeated and systematic extraction or reuse, including for private purposes, of even a non-substantial part of the content of the databases produced by the Company.
9.5. Any User who does not comply with the terms of this article is liable to civil or criminal proceedings that penalize violations of copyright, trademark and patent rights, database producer rights, and automated data processing systems.
10 – HYPERLINKS TO/FROM THE WEBSITE
10.1. Links from the Website
The Website may contain hyperlinks pointing to other websites that do not belong to or are not controlled by the Company. The Company has no control over the content, privacy policies, or practices of third-party websites and disclaims all responsibility in this regard. The User acknowledges and accepts that the Company is not responsible for the availability of these websites and external resources and does not endorse the advertisements, products, or other materials appearing on or accessible from these websites or external resources.
The User acknowledges and accepts that the Company cannot be held liable for any loss or damage they may suffer due to the availability of these websites or external resources or due to the trust they place in the completeness, accuracy, or existence of any advertisements, products, or other materials on or accessible from these websites or resources.
The Company encourages Users to be vigilant when leaving the Website and to read the general terms and privacy policies of the other websites they may visit.
10.2. Links to the Website
The Company authorizes the User to create (1) one or more hyperlinks pointing to the Website’s homepage, (2) one or more hyperlinks pointing to the homepage of the various sections of the Website.
However, if the hyperlink(s) created by the User appear to harm its interests, the Company reserves the right to terminate this authorization at any time and to require the User to immediately remove the offending hyperlink(s). In any case, the existence of a hyperlink from a third-party website to the Website does not imply any cooperation between the Company and that third-party website. As with links from the Website mentioned above, the User acknowledges and accepts that the Company has no control over third-party websites and therefore assumes no responsibility for the content, products, services, information, materials, or software of third-party websites containing a hyperlink to the Website.
11 – ACCEPTANCE OF THE GENERAL TERMS OF USE
Any User who does not wish to adhere to these General Terms of Use must refrain from accessing the Website, its functionalities, and the Company’s Offers.
The User may not use the Website and its functionalities, and consequently accept these General Terms of Use, if (1) they have not reached the legal age required to enter into a contract with the Company and/or do not have the full capacity to accept these General Terms of Use, (2) they are not acting for strictly personal purposes, (3) the laws of their country of residence or the country from which they access the Website prohibit them from receiving or using the Products and/or Services or prohibit such receipt or use. Acceptance of these General Terms of Use will result from checking the box provided for this purpose on the Website during the registration procedure outlined in Article 3.2 above. In any case, the use of the Website by the User implies full and complete acceptance of these General Terms of Use.
Access to the Website implies full and unreserved acceptance by the User of these General Terms of Use, which govern the relationship between the Company and the Users. By accessing and/or using the Website and its features, the User acknowledges having read, understood, and agreed to be bound by these General Terms of Use. Acceptance of these General Terms of Use is a prerequisite for any use of the Website and its features, particularly for the creation of a Customer Account and for placing an order for Products and/or subscribing to Services offered by the Company.
12 – MODIFICATION AND CONSULTATION OF THE GENERAL TERMS OF USE
These General Terms of Use may be modified by the Company at any time, particularly to reflect changes in the Website’s features, applicable regulations, or the Company’s policies. The applicable General Terms of Use are those in effect at the time of the User’s connection to the Website. Users are therefore invited to regularly consult the General Terms of Use available in the “Terms of Use” section of the Website to stay informed of any updates. The date of the last update is indicated at the beginning of these General Terms of Use.
13 – EXISTENCE OF SPECIFIC TERMS OF USE
Certain features of the Website or specific services offered by the Company may be subject to Specific Terms of Use, which complement these General Terms of Use. These Specific Terms of Use will be brought to the User’s attention prior to the use of the relevant features or services. In the event of a conflict between the General Terms of Use and the Specific Terms of Use, the latter shall prevail.
14 – EXISTENCE OF GENERAL TERMS OF SALE APPLICABLE TO CUSTOMER USERS
Customer Users who place an order for Products or subscribe to Services offered by the Company are also subject to the General Terms of Sale, available in the “GTS” section of the Website. These General Terms of Sale define the contractual conditions applicable to the sale of Products and the subscription to Services. Acceptance of the General Terms of Sale is mandatory prior to validating any order or subscription.
15 – FORCE MAJEURE
The Company shall not be held liable for any failure or delay in the performance of its obligations under these General Terms of Use due to events beyond its control, constituting force majeure as defined by applicable law. Such events include, but are not limited to, natural disasters, strikes, riots, wars, governmental restrictions, or any other event that prevents the normal operation of the Website or the fulfillment of the Company’s obligations. In the event of force majeure, the Company’s obligations will be suspended for the duration of the event, and the Company will make every effort to inform Users and resume normal operations as soon as possible.
16 – NON-WAIVER
The fact that the Company does not invoke any of the provisions of these General Terms of Use at a given time shall not be interpreted as a waiver of its right to invoke them at a later date.
17 – EVIDENCE, STORAGE, AND ARCHIVING
The Company archives order forms and invoices on a reliable and durable medium, constituting a faithful copy, in accordance with applicable regulations. The computerized records of the Company will be considered by the parties as proof of communications, orders, payments, and transactions between the Company and the Customer User, unless proven otherwise.
18 – ADDITIONAL INFORMATION – CUSTOMER SERVICE
For any information, questions, or complaints, the User can contact the Company’s Customer Service via the “Contact Us” section of the Website or by email at the address provided in the same section. The Customer Service team is available to assist Users during business hours and will respond as promptly as possible.
19 – APPLICABLE LAW – COMPETENT JURISDICTIONS
These General Terms of Use are governed by Bulgarian law, given that the Company is a Bulgarian entity. Any dispute arising from the interpretation or execution of these General Terms of Use shall be subject to the exclusive jurisdiction of the competent courts of Sofia, Bulgaria, unless otherwise required by mandatory legal provisions. However, the Company reserves the right to bring an action before the courts of the User’s place of residence if deemed necessary.
